Refund policy
Refund Policy
At Chef's Tableware, we want you to love every piece you receive. If something isn't right, we're here to help.
30-Day Return Window
You have 30 days from delivery to request a return. To be eligible, items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
Email us support@chefctw.com with your order number. We'll respond within 24 hours with a return label and instructions.
Please do not ship items back without contacting us first
unauthorized returns cannot be accepted.
Return address:
Chef's Tableware5599 New Peachtree RdChamblee, GA 30341
Damaged in Transit
Ceramics are fragile by nature. If your order arrives damaged or broken, we will replace it at no cost to you.
To report damage:
1. Email us within 48 hours of delivery at support@chefctw.com
2. Include photos of the damaged item and packaging
3. We'll arrange a free replacement (no need to return broken pieces)
What We Can't Accept
- Final sale items (marked at time of purchase)
- Gift cards
- Items damaged by use (chips from use, dishwasher damage, etc.)
- Custom or personalized ordersFor custom orders, please contact us before purchase to discuss specifics.
Exchanges
The fastest way to exchange is to:
1. Request a return for the current item
2. Place a new order for the item you wantThis ensures you receive your new piece without delay.
Refund Process
Once we receive and inspect your return:
-Approved refunds are issued within 5-10 business days to your original payment method- Bank/credit card processing may add 3-5 days
- You'll receive an email confirmation when the refund is sentIf 15+ business days have passed since approval and you haven't received your refund, please contact support@chefctw.com.
Return Shipping
- Damaged/Defective items: We provide a free return label
- Change of mind: Customer is responsible for return shipping
- We recommend insured shipping for breakables
Handmade Variations — Not Defects
Each piece is hand-thrown by skilled artisans.
Small variations in:
Small variations in:
- Glaze color and texture
- Size (±0.25 inches)
- Surface marks from artisan hands
are normal and part of the handmade character. These are not eligible for return as defects, but if you're unhappy with your specific piece, please reach out we'll work with you.
Questions?
Email: support@chefctw.com
Phone: (770) 508-6626